Refund policy

GuidiWines guarantees quality products and service and your satisfaction is our first priority!

However, if you wish to return a purchase after you receive it please see below for our return policy.

• We will gladly accept your request for return if you notify us within 10 business days after final delivery to the recipient.
• Returned bottles must be in unopened, resalable condition and shipped back to us in packaging specifically designed for shipping wine.
• When your return is received and inspected, we will issue a refund, minus a 15% restocking fee and any additional shipping cost incurred by GuidiWines for return shipping.
• The 15% restocking fee is assessed on the original sales order value of the returned items.
• Original shipping or delivery fees paid by the buyer are not refundable.
• The above policies additionally apply to shipments refused by the recipient, for incorrect shipping address provided by the buyer, and for shipments the carrier returns to us as “undeliverable”.

Exceptions to Return Policy
We do not accept returns for any of the below reasons:

• All wine sold by GuidiWines is maintained under optimum conditions. Wines that have been adversely affected due to improper storage or treatment while in the buyer's care cannot be returned.
• Opened bottles that are not to your personal taste.
• Returns based on price changes within the marketplace.
• Older vintages:
  • We make every effort to ensure the quality and condition of older vintages.
  • However as is tradition in wine retail, wines 10+ years in age at the time of purchase are sold at the buyer's risk.
  • We do not accept returns of "corked" or "off" wines 10 years or older, nor will we accept returns of these wines because they are past their optimal drinking window.
• Special orders for wines sourced specifically at the buyer’s request and not part of our regular inventory.
• At GuidiWines we strive to keep the vintage of the wines offered as up-to-date as possible. However, since we receive new shipments constantly, it can happen that a new vintage replaces the previous one before the site is updated. Therefore, we cannot guarantee the vintage of the wines, especially with younger wines. If you are exclusively interested in a specific vintage, please check with us before proceeding with your order. Consequently, we do not accept returns for a vintage different from the one published on the site.